Friday, May 31, 2013
By: Guest Blogger Clark Bean, director, Office of Information Technology
Did you know that every year the Research Institute rolls out new computers? In fact, approximately 25% of our computers and laptops are replaced each year. With the help of Willy Concepcion and Demitrius Johnson, we are actively replacing computers in research centers at University Town Center, 650 Penn Ave, MedStar Washington Hospital Center, MedStar National Rehabilitation Hospital, Columbia Corporate Office and even our field office in Phoenix, Arizona. This fiscal year, we have deployed PCs in two phases, Fall 2012 and Spring 2013. During Phase I, we replaced 30 PCs and 15 laptops, and Phase II will see the replacement of another 44 PCs and 11 laptops.
Actually delivering and installing a PC at your desk is the easy part—before we bring it to you, each PC goes through a 4- to 6-hour imaging process (8+ hours for laptops) where all the standard administrative and clinical applications are installed. Below is a picture of the ”staging area” where we take blank PCs out of the box, then install MedStar’s “image.” Our goal is to have the remaining 11 PCs prepared and deployed in June.
The Research Institute is committed to keeping our technology up-to-date, and has refreshed 245 PCs and 47 laptops over the last three years.
If at any time you have issues, concerns or problems with your computer, please contact the MedStar Service Desk (24 hours a day, 7 days a week) at 202-877-7731 or 410-933-4357. For non-urgent issues, customers can also submit trouble tickets to ISD_Help_Desk@medstar.net.