Tuesday, June 17, 2014

Town Halls, HROs, and Annie's Story

Over the last two weeks we held our Spring Town Halls across the MedStar system. We thank all of you who came out to attend these sessions.  Our goal was to be informative and interactive so you can learn more about what is happening across the sytem and how it relates to the work we do in research at MHRI. 


This Spring's Town Halls took an in-depth look at one area of the MedStar strategic plan - our journey to become a High Reliability Organization (HRO). For all of you who attended you may remember when I showed a pcture of an aircraft carrier and shared some fun facts:
  • costs $7 million a day to operate
  • more fire power than 70% of countries around the world
  • 5000 people who typically only spend 1-2 years on-board (so 15-20% of staff changes every 4 months!) 
  • Most on board are 18-25 years old
  • Despite the above, an aircraft takes off or lands every 25 seconds with a remarkably safe record - that  is, it is a great example of a HRO!
How does this relate to MedStar and MHRI? Because we are applying the same strategy to patient safety to become a HRO in healthcare. All managers are going through HRO training and our goal is to have all all 30,000 associates working in a unified direction, proactively looking for ways to improve patients safety. That brings me to the video we showed of one of our associates Annie. Annie’s story is an example of how healthcare organizations seeking high reliability embrace a just culture in all they do. This includes a system’s approach to analyzing near misses and harm events; looking to analyze events without the knee-jerk blame and shame approach.

For those who weren't able to attend, you can watch the video here: http://m.youtube.com/watch?v=zeldVu-3DpM.

Then we brought it back to research at MedStar, talked about health services research (research on the delivery of care) and had a presentation from one of our research team members about their research to improve patients safety.

The town hall was packed with information and we hope you found it informative how we, taking one important aspect of healthcare, are moving closer to our vision of being the trusted leader caring for people and advancing health.


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