Checking the Pulse of Our Associates

In normal times, this would have been a year for our comprehensive MedStar Associate Survey. Given the dynamic climate in 2020, we changed from a single large survey to four shorter ones that will be happening throughout the year. The MedStar Pulse Surveys are being used to gather timely, actionable feedback from MedStar Health associates and physicians to provide their perspectives on how we are doing as an organization. The first survey was conducted in early August, and the results were released in early September.

Since March, our teams have been hard at work advancing health through research, both COVID and non-COVID related research. Our success, as indicated in this survey, is because of the great team work and dedication of our associates at MHRI.


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While we are very proud of these results, it is actually more important what we do with the results. So what happens next? We have the data, so we are planning on taking steps to make change based on the data. Our first step was to share the results for MHRI at the Town Hall in September, just a few days after we received them.


Following that town hall, our senior leadership took a look at all the written comments to understand the perspective of our MHRI associates. These comments provide valuable information for our leadership to understand how we can move the needle for our teams. We presented the results with our managers, with more in-depth conversation, so that they can have conversations with their teams. 


One of the areas for opportunity for us was making sure that our associates are aware of, and using, the support resources available to them for their wellbeing. As part of that, we have Dr. Dan Marchalik, the Medical Director of Physician Well-being and Chair of the Frontline Associate Wellness Committee, present at our town hall about all the wellness resources available to us. With our managers, we will be holding an in-depth managers meeting next month, with a focus on wellbeing and supporting our associates. The other area highlighted in the written comments were remote working and working hours and we are working with individual managers to address these written comments.


Thank you to everyone who participated in the survey. I look forward to hearing from you again with the next Pulse Survey in November.

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