At this week's MHRI Town Hall at MedStar Union Memorial Hospital, one of our associates spoke about what led her to MHRI and shared her research projects. Here she is— making her blogging debut, sharing her story with all of you!
Guest Blogger, Crystal Morales, RN
|
Crystal Morales, RN (second from left) participating in
the "Color Me Rad" race with her daughters. |
I started my career as a RN providing care for patients in a trauma
center in the Midwest before relocating to the Maryland Metropolitan area in
2008 where I began working as the assistant nurse manager in the IMCU. Having a
strong commitment to the nursing profession and my patients, I found myself always
looking for opportunities to improve the care that was being provided. In 2011 I joined MedStar as the Patient
Safety Officer at MedStar Montgomery Medical Center.
As
the Patient Safety Officer my focus was on preventing patient harm events. Focused on systems approaches to change and a
just culture, I leveraged already existing administrative systems always
looking to mitigate risk to the patient.
As
the Patient Safety Officer I am well versed in performing and leading adverse
event and patient harm investigations, conducting interviews, facilitating Root
Cause Analysis, Failure Mode Effects Analysis, implementing action plans, and
lastly evaluating effectiveness.
I recently joined MedStar Health Research Institute
as the Program Director and am currently working on two projects, “We Want to
Know” and CandOR. “We Want to Know” is an
AHRQ funded project which is aimed at detecting, addressing, and responding to
patient perceived breakdowns in care in real time, and engaging patients in the
reporting of care breakdowns. This
project grows out of prior research that has shown that 1 in 4 patients have
concerns related to their care but fail to speak up fearing that voicing
concerns will negatively impact their care. Our overall goal is to enhance patient centered reporting of breakdowns
in care and to integrate those identified breakdowns into the system-wide
response to patient harm in real-time.
CandOR
(Communication and Optimal Resolution) is built out of a 2010 AHRQ patient
safety and medical liability programs grant. The goal is to develop a
communication and resolution program toolkit.
The toolkit will include the following components: gap analysis,
incident reporting, event review, process improvement, communicating
consultation services, care for the caregiver, and measurement and evaluation
techniques. This project will last 2
years, will include 8 MedStar Hospitals, 4 Dignity Health Hospitals, and 2
Christiana Care Hospitals. At the end of
project MedStar health will have 30 Master Trainer in the CandOR process that
will have expertise in the following areas: Leading Gap Analysis, training and
simulated experiences in patient communications consultation, expertise in how
to conduct event reviews and action planning, specifically, to integrate a
systems-based approach to event review, identifying the human factors elements
as causal factors, and expertise in measurement and resolution techniques.