Tuesday, October 17, 2017

Awarding a HeRO

Guest Blogger: Colleen A. Kelly, CCRC, CIM
Manager, Clinical Trials
Baltimore Cardiology



Joan Bardsley, MBA, RN, CDE, FAADE, Assistant VP Special Projects, presented Rachel Campbell, RN, Baltimore Cardiology Research Nurse Coordinator, with the MHRI Safety Coach HeRO Award at the MHRI Town Hall meeting.

Rachel has demonstrated exemplary commitment as the MHRI, Baltimore Cardiology Safety Coach. She is vigilant in recognizing potential safety catches and uses the HRO principles on a daily basis.  She consistently reports her safety observations every week and provides timely feedback.

In January 2017, Rachel reported a Safety Coach observation which featured her co-worker’s (Judith Raqueno, RN, BSN, Research Nurse and Heart Valve/TAVR Study Coordinator) observation.  They determined that there was a discrepancy in a subject’s final catheterization report and brought it to the attention of the Principal Investigator. The discrepancy was determined to be a dictation error and, as a result, all clinical and study documentation was immediately corrected.



The Good Catch was featured by Seth Krevat, MD and disseminated to thousands of MedStar associates across the MS system.

In addition, Rachel is an experienced Research Nurse Coordinator who cares deeply for each of her research patients and their families.

We are grateful to Rachel for her dedication to the MedStar HRO principles!




Note from Neil: In addition to Rachel, the following MHRI associates were also presented with HeRO Awards at the Fall town halls. Thank you all for your continued commitment to patient safety!
  • HeRO Good Catch Award: Ron M. Migues
  • HeRO Non-clinical Award: Sarah Wright-Gaul
  • Nursing HeRO Award: Jean Flack, RN
  • Team HeRO Good Catch Award: Research Development, Planning and Communications

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